FAQs

Welcome to the Angela & Alan FAQ. Below, you’ll find answers to frequently asked questions about orders, shipping, tracking, returns, refunds, exchanges, and payments.

If you don’t see the answer you need, contact us at info@angela-alan.com. We aim to respond within 24 hours.

Orders & Shipping

1. How long does delivery take?

Our estimated delivery timeframe is 7–10 business days from the date your order is placed.

This includes:

Order handling: 1–2 business days, Monday through Friday

Transit time: 6–8 business days, Monday through Friday

Please note that delivery times may occasionally be affected by carrier delays, holidays, weather conditions, or other circumstances beyond our control.

For additional details, please visit our Shipping Policy.

2. Is shipping free?

Yes. We provide free shipping on all orders within the United States, with no minimum purchase amount required.

3. Where do you ship?

We currently deliver only to addresses within the United States.

At this time, Angela & Alan does not provide international shipping.

4. When will my order be processed?

Orders are typically processed within 1–2 business days, Monday through Friday.

Our daily order cutoff time is 5:00 PM ET (Eastern Time).

Orders submitted after 5:00 PM ET will begin processing on the following business day, which may add one additional business day to the estimated delivery timeframe.

5. How can I track my order?

After your order has shipped, you will receive a shipping confirmation email containing your tracking details.

You can use the tracking number provided to monitor your shipment through the applicable carrier’s tracking service or through our Order Tracking Page where available.

6. Which shipping carriers do you use?

Depending on the order and shipping destination, your package may be sent using one of the following carriers:

USPS

UPS

FedEx

The carrier selected for your order may vary according to the destination and fulfillment requirements.

7. What should I do if my package is delayed or lost?

If your order seems delayed, appears to be lost, or you experience another delivery-related issue, please contact us at info@angela-alan.com.

Please include your order number and any available tracking information so our customer service team can review the shipment and assist you.

8. What should I do if I receive a damaged, defective, or incorrect item?

Please email us at info@angela-alan.com and provide your order number along with details about the problem.

If your item is incorrect, defective, or arrived damaged during shipping, you will not be responsible for the return shipping cost.

Our customer service team will provide the appropriate return instructions.

Returns & Exchanges

9. What is your return policy?

We offer a 30-day return period.

You have 30 days from the date you receive your order to request a return.

To be eligible for a return, the product must be:

  • Unused

  • In its original condition

  • Returned in its original packaging

  • Returned with its original tags, accessories, documents, and included materials

For additional information, please visit our Return & Refund Policy.

10. How do I return an item?

To begin a return:

1. Contact us
Email info@angela-alan.com with your order number and the reason for your return.

2. Prepare your item
Securely pack the product in its original packaging and include all original tags, accessories, documents, and other included materials.

3. Follow the return instructions
We will provide return instructions by email. Please ship the product according to the instructions included in your return authorization.

Please do not send a return before contacting our customer service team.

11. Do I have to pay for return shipping?

This depends on the reason for the return.

Damaged, defective, or incorrect products:
You will not be responsible for return shipping costs if you received the wrong product, the item was damaged during shipping, or the product is otherwise defective.

Change of mind:
If you ordered the wrong product or size, the item does not fit, or you simply no longer want it, you are responsible for the actual cost of return shipping.

Original shipping charges are non-refundable.

12. Do you charge a restocking fee?

No. We do not charge restocking fees.

Our restocking fee is $0.

13. Can I exchange an item?

Yes.

If you would like to exchange an eligible item for a different size, color, or product, contact us at info@angela-alan.com.

Our customer service team will assist you throughout the exchange process.

14. Are any products non-returnable?

Certain products may not qualify for return for hygiene or safety reasons.

If a product cannot be returned, this will be clearly stated on the applicable product page.

Refunds

15. When will I receive my refund?

Once we receive your return, we will inspect the item to confirm that it meets our return requirements.

After the return is approved, the refund will be issued to your original payment method.

Please allow up to 7 business days for the refund to appear in your account after it has been processed. The exact timeframe may vary depending on your bank or payment provider.

For more information, please visit our Return & Refund Policy.

16. Where will my refund be sent?

Approved refunds are generally returned to the original payment method used to place the order.

The amount of time required for the funds to appear may vary depending on your bank or payment provider.

Payments

17. What payment methods do you accept?

We currently accept:

  • Visa

  • Mastercard

  • American Express

  • UnionPay

  • PayPal

  • Shop Pay

  • Apple Pay

  • Google Pay

Payment must be completed successfully before an order can be processed and prepared for shipment.

For more information, please visit our Payment Policy.

18. Is my payment information secure?

Yes. We use secure checkout technology, SSL encryption, and established payment providers such as Shopify Payments and PayPal to process transactions.

Angela & Alan does not directly store your complete credit or debit card information.

19. What currency are your prices displayed in?

Our store prices are shown in United States Dollars (USD), unless otherwise stated.

Where supported, prices may also appear in your local currency during checkout.

The final amount applicable to your purchase will be displayed before you complete your order.

20. Are there additional shipping charges at checkout?

No. Eligible orders shipped within the United States receive free shipping, with no minimum purchase amount required.

The applicable total for your order will be displayed during checkout before payment is completed.

21. Can I use a discount code?

Yes.

Discount codes can be entered during checkout. Unless otherwise specified, one discount code may be applied per order.

22. Does Angela & Alan store credit expire?

Store credit issued by Angela & Alan is provided as a digital gift card and does not expire.

23. What happens if my payment is declined?

If your payment is declined, unsuccessful, or cannot be authorized, your order will not be confirmed or processed.

You may need to use another payment method or contact your bank or payment provider for more information.

For certain transactions, we may ask for additional information or verification as part of our fraud-prevention procedures.

Customer Service

24. How can I contact Angela & Alan?

You can contact our customer service team by email:

Email: info@angela-alan.com

We aim to respond to inquiries within 24 hours.

25. What are your customer service hours?

Our customer service hours are:

Monday to Friday: 9:00 AM – 6:00 PM ET (Eastern Time)
Saturday and Sunday: Closed

Messages received outside our customer service hours will be reviewed as soon as possible during our next available business hours.

Still Have a Question?

If your question has not been answered above, please contact our customer service team at info@angela-alan.com.

Phone number: +1 929-633-7928

Please include your order number when contacting us about an existing order so we can assist you more efficiently.

Angela & Alan
Operated by S&S DotCom VOF
prof. Johanna Westerdijkstraat 74
1171 KM Badhoevedorp, NH
Netherlands

Company Number: 42008203

Email: info@angela-alan.com
Phone number: +1 929-633-7928