Return & Refund Policy
At Angela & Alan, your satisfaction matters to us. If you are not fully satisfied with your purchase, eligible products can be returned using our simple return procedure.
30-Day Returns
You can submit a return request within 30 days after receiving your order.
For an item to be eligible for return, it must be unused and remain in its original condition. The product must also be sent back with its original packaging, tags, accessories, and all materials that were included with it.
Our customer service team is available to assist you with each step of the return process.
Restocking Fee: No restocking fee is charged on returned products.
Return Policy Overview
Return Window:
Qualifying products can be returned within 30 days from the date your order was delivered.
Condition:
Items being returned must be unused, remain in their original condition, and be accompanied by the original packaging, tags, accessories, and any materials originally supplied with the product.
Return Assistance:
Our customer service team will provide you with the required return instructions and support you during the return procedure.
Restocking Fee:
$0 — we do not apply any restocking fees to returns.
Return Costs
For Defective, Damaged, or Incorrect Products:
You will not be required to pay return shipping costs if you received an incorrect product, your item was damaged while being shipped, or the product is otherwise defective.
For Customer Remorse or Change of Mind:
If you choose to return a product because you selected the incorrect item or size, the product does not fit, or you have simply changed your mind, you are responsible for the actual return shipping costs.
The original shipping fees are non-refundable.
How to Return an Item
1. Contact Us:
Email info@angela-alan.com and provide your order number along with the reason you would like to return the item.
2. Prepare Your Return:
Carefully and securely pack the product in its original packaging. Make sure the item is returned together with all original tags, accessories, documents, and any other materials that were included.
3. Ship Your Return:
Return the package by following the shipping instructions included in your return authorization email. You may use the shipping carrier or return method recommended in those instructions.
Refund Process
Return Inspection:
Once your returned item reaches us, we will inspect it to make sure it complies with the requirements of our return policy.
Refund Timing:
After your return has been approved, your refund will be issued to the original payment method used for your purchase.
Please allow up to 7 business days for the refunded amount to appear in your account. The exact processing period can vary depending on your bank or payment provider.
Exchanges
If you would rather exchange your item for a different size, color, or product, please contact us at info@angela-alan.com.
Our customer service team will guide you through the exchange procedure.
Non-Returnable Items
Some products may be excluded from returns due to hygiene or safety considerations.
When applicable, any product that is not eligible for return will be clearly marked as non-returnable on the applicable product page.
Questions?
If you have any questions regarding a return, refund, or exchange, please visit our FAQ page or contact our customer service team.
We aim to respond to customer inquiries within 24 hours.
Contact Information
Store name: Angela & Alan
Company name: S&S DotCom VOF
Company number: 42008203
Warehouse Address: 411 Bell St, Piscataway, NJ 08854, United States
Company Address: prof. Johanna Westerdijkstraat 74, Badhoevedorp, NH, 117KM, Netherlands
Email: info@angela-alan.com
Phone number: +1 929-633-7928
We aim to respond to your inquiries within 24 hours.
Customer Service Hours
Monday to Friday: 9am - 6pm (ET)
Saturday and Sunday: Closed