Payment Policy

This Payment Policy outlines the billing, payment, and transaction procedures that apply when you purchase products from Angela & Alan.

1. Accepted Payment Methods

At Angela & Alan, we offer a range of secure payment options to help make the checkout process easy and convenient.

We currently accept the following payment methods:

  • Visa

  • Mastercard

  • Maestro

  • American Express

  • UnionPay

  • PayPal

  • Shop Pay

  • Apple Pay

  • Google Pay

Payments are processed securely through Shopify Payments or PayPal. Angela & Alan does not directly access or store your full credit card or debit card details.

Where supported, prices may be shown in your local currency during checkout. Shipping is free on all eligible orders within the United States, and no extra taxes or duties are added at checkout for US orders — the amount shown at checkout is the final amount you pay.

Discount codes may be entered during checkout. Unless otherwise specified, only one discount code can be used per order.

Any store credit provided by us will be issued as a digital gift card and will not expire.

2. Payment Processing

  • Payment in full is required when you place an order.

  • Orders will only be processed and prepared for shipping once payment has been successfully received.

  • If your payment is declined, fails, or cannot be authorized, the order will not be confirmed.

  • We may contact you if additional details are needed to complete or verify a transaction.

3. Pricing & Currency

  • All prices shown on angela-alan.com are listed in United States Dollars (USD), unless stated otherwise.

  • Product pricing may be changed or updated at any time without advance notice.

  • Any applicable charges, taxes, or shipping costs will be shown during checkout before you complete your purchase.

  • Free shipping applies to eligible orders within the United States in accordance with our Shipping Policy.

4. Secure Payment Processing

The security of your payment information is important to us.

  • Angela & Alan uses secure checkout technology, SSL encryption, and trusted third-party payment processors to handle transactions.

  • Payment information is securely transmitted through our payment providers.

  • We do not directly retain your complete credit card or debit card information.

Although we use reasonable security safeguards, no electronic payment or data transmission method can be guaranteed to be entirely secure.

5. Refunds & Chargebacks

Refunds are processed in accordance with our Return & Refund Policy.

When a refund is approved, it will generally be returned to the original payment method used for the purchase.

Unauthorized or fraudulent chargebacks may be challenged where appropriate.

If you believe there is a problem with a payment, refund, transaction, or order, we encourage you to contact us first at info@angela-alan.com so our customer service team can assist you.

6. Fraud Prevention

To help safeguard our customers and our business from fraud and unauthorized transactions:

  • Angela & Alan reserves the right to review, hold, reject, or cancel orders that appear suspicious or potentially fraudulent.

  • We may ask for additional information or identity verification before approving certain transactions.

  • Extra verification may be required for high-value purchases or orders that trigger security reviews.

  • Orders may be cancelled if we are unable to verify the payment or purchaser information.

All fraud-prevention measures will be carried out in accordance with applicable laws and regulations.

7. Contact Information

If you have questions about payments, billing, refunds, or transactions, please contact us using the details below.

Store name: Angela & Alan
Company name: S&S DotCom VOF
Company number: 42008203
Warehouse Address: 411 Bell St, Piscataway, NJ 08854, United States
Company Address: prof. Johanna Westerdijkstraat 74, Badhoevedorp, NH, 117KM, Netherlands

Email: info@angela-alan.com
Phone number: +1 929-633-7928

We aim to respond to your inquiries within 24 hours.

Customer Service Hours
Monday to Friday: 9am - 6pm (ET)
Saturday and Sunday: Closed