Shipping policy
At Angela & Alan, we strive to keep the shipping and delivery process straightforward and convenient. We offer free shipping on all eligible orders delivered within the United States.
Shipping Locations
This Shipping Policy applies to orders shipped to addresses within the United States.
At present, we do not provide international shipping.
Delivery Times
The estimated shipping and delivery timeframe for orders is outlined below:
Order Cutoff Time: 5:00 PM ET (Eastern Time, USA). Orders submitted after the cutoff time will start processing on the next business day, which may add one extra business day to the estimated delivery period.
Order Handling Time: 1–2 business days, Monday through Friday. Once your order has been processed, it will be transferred to one of our shipping carriers.
Transit Time: 6–8 business days, Monday through Friday.
Estimated Delivery Time: Approximately 7–10 business days from the date your order is placed.
Please be aware that estimated delivery times may occasionally be impacted by carrier delays, weather, holidays, or other events beyond our control.
Carrier Services
We use established shipping providers for deliveries within the United States, including:
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USPS
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UPS
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FedEx
The shipping carrier selected for your order may differ based on the destination and fulfillment requirements.
Shipping Costs
Free Shipping:
All orders delivered within the United States are eligible for free shipping. There is no minimum order value required.
Paid Shipping:
We currently deliver only within the United States and do not provide international shipping at this time.
Delivery Issues
If your order is delayed, seems to be lost, or you encounter another shipping or delivery problem, please contact our customer service team as soon as possible.
We will help review the shipment and work with you to resolve the issue whenever possible.
Tracking Your Order
After your order has been shipped, you will receive a shipping confirmation email that includes your tracking details.
You can use the provided tracking number to monitor your shipment through our order tracking page or through the tracking service of the applicable carrier.
Questions?
If you have any questions about shipping, delivery estimates, tracking, or an existing order, please get in touch with our customer service team.
We aim to respond to customer inquiries within 24 hours.
Contact Information
Store name: Angela & Alan
Company name: S&S DotCom VOF
Company number: 42008203
Warehouse Address: 411 Bell St, Piscataway, NJ 08854, United States
Company Address: prof. Johanna Westerdijkstraat 74, Badhoevedorp, NH, 117KM, Netherlands
Email: info@angela-alan.com
Phone number: +1 929-633-7928
We aim to respond to your inquiries within 24 hours.
Customer Service Hours
Monday to Friday: 9am - 6pm (ET)
Saturday and Sunday: Closed